Ordering and delivery
Which payment methods do you accept?
You can pay by card with Visa, Mastercard, American Express, Maestro or UnionPay. You can also use Apple Pay, Google Pay, Shop Pay or PayPal, or pay later with Klarna where it is available. The options shown at checkout depend on your device and location.
All prices are in US dollars. If your card is in another currency, your bank converts the amount.
Is checkout secure?
Yes. Payments are processed by Shopify and PayPal over an encrypted connection. We never see or store your full card details.
How long will my order take?
Every item is printed after you order it. Production takes 1 to 5 business days. After that, delivery takes 2 to 7 business days within the United States and 10 to 30 business days to other countries. Every product page shows an estimated window. Once the parcel is with the carrier, timing is out of our hands.
I am ordering for a birthday. When should I order?
Earlier than you think you need to. Carrier delays happen to everyone, and there is no way to recover a week once it is lost. During November and December, production can take longer than usual.
Do you ship internationally?
Yes, we ship worldwide. Every order is printed and shipped from the United States. Shipping within the US is free. For other countries the shipping cost is shown at checkout before you pay.
Will I pay customs or import tax?
Possibly, if you are outside the United States. Import duties, VAT and handling fees are set by your country's customs authority and are collected on delivery. They are not included in our prices. This also applies to orders delivered to the EU and the UK. Details are in our shipping policy.
Can I change or cancel my order?
Email us straight away. We can usually change or cancel an order before it enters production, which is normally within a few hours of ordering. Once printing has started we can no longer stop it.
Sizing
What sizes do you offer?
Adult tees, sweatshirts and hoodies run S to 5XL. Not every colour comes in every size, so check the size buttons on the product page for the colour you want. Kids', toddler and baby sizes are listed on each of those products.
How do I pick the right size?
Every product page has a size guide with flat measurements in inches and centimetres, plus the manufacturing tolerance. Measure a shirt you already like lying flat and compare, rather than guessing from your usual size. We do accept returns within 30 days of delivery, but returns go to the Netherlands and the international return postage is on you, so this is worth two minutes.
I am between sizes.
All three adult garments have a generous unisex cut. If you want it close rather than slouchy, size down. If you want room, stay where you are. Still unsure? Email us before ordering and we will help you choose.
The garments
What are the shirts made of?
The tee is 5.3 oz, 100% US cotton. The sweatshirt and hoodie are 8 oz, 50% cotton and 50% polyester. Heather, Sport Grey and Antique shades have slightly different blends, listed on each product page.
Why does the white look slightly cream?
That is the fabric, not the print. Because of how the cotton takes dye, the White colourway reads a touch off-white rather than bright white. It is consistent across all three garments.
My print is a few millimetres off centre.
Small variation in placement between garments is normal for printed apparel and is not a defect. If it is visibly wrong rather than slightly different, that is a misprint. Tell us and we will replace it.
Is the print the same size on every shirt?
Not exactly. From size L upwards the print is the same size, so on the biggest sizes it looks a little smaller in proportion to the garment. On smaller sizes the design is scaled down to fit. Our photos of people wearing the shirts give you an impression of the look; the print on your item may be slightly larger or smaller than in those photos. If the print is clearly the wrong size or in the wrong place, that is a misprint. Tell us and we will replace it.
Care
Will the print crack?
Not if you look after it. The ink is pushed into the fabric instead of laid on top as a plastic layer, so there is nothing sitting on the surface waiting to split.
How should I wash it?
Cold, max 30 °C, inside out. Tumble dry low. Skip the fabric softener, which coats the fibres and dulls both the colour and the feel over time. Do not iron the printed area.
Reviews
Are your reviews real?
Yes. Reviews marked "Verified" come from customers who bought that item from us. We publish all reviews, positive and negative. We never pay for reviews, and the only change we make is hiding personal details such as phone numbers or addresses.
How do I leave a review?
A few weeks after your order ships, we send you an email asking how it went. Click a star to rate your item. You can add a photo too, which helps other shoppers see the real colours.
Returns and refunds
It arrived faulty, damaged or misprinted.
Send us a photo within 30 days of delivery and we will replace it or refund you in full, whichever you prefer. You do not need to send the item back, and you will not pay anything.
Can I return something because I changed my mind or picked the wrong size?
Yes. You have 30 days from delivery to return any unworn, unwashed item for a refund of the item price. Please email us before sending anything back. Returns are sent to our address in the Netherlands, so the return postage is international and paid by you. Orders placed between 1 November and 31 December can be returned until 31 January.
Can I exchange it for a different size?
Yes. Email us first, return the item as above, and we will make you a new one in the right size at no extra charge and ship it free within the United States. You only pay the international return postage to the Netherlands. Because every item is printed to order, the replacement takes the usual 1 to 5 business days to produce.
I live in the EU, the EEA or the UK. What about my right of withdrawal?
It applies in full. You can withdraw from your purchase within 14 days of receiving it, without giving a reason. Email us first and we will confirm the return. You pay the return postage to the Netherlands, and we refund the item and the standard delivery cost. The full terms and the model withdrawal form are in our refund policy.
How long does a refund take?
Approved refunds go back to your original payment method within 5 to 10 business days. Your bank may need a few more days to show it.
How do I reach a person?
Email contact@thejoyfulgiftgrove.com or use our contact page. A human reads every message and replies within 1 to 2 business days.