Refund policy

Every item is printed to order. Nothing sits on a shelf waiting: your order is made specifically for you after you place it. That keeps waste down. Here is how returns work.

Damaged, defective, or misprinted items

If your item arrives damaged, has a printing error, or isn't what you ordered, contact us within 30 days of delivery at contact@thejoyfulgiftgrove.com with:

Your order number
Photos of the item showing the problem
A photo of the shipping label on the package

We'll send a free replacement or issue a full refund, whichever you prefer. In most cases you won't need to send the item back. If we do ask you to return it, we'll cover the return postage.

This is the part that matters most to us. If we got it wrong, we fix it, no argument.

Change of mind, wrong size, or wrong colour

You may return an item within 30 days of delivery for a refund of the item price, provided it is:

Unworn and unwashed
Free of stains, odours, pet hair, and damage
In its original condition

Items from our personalised range are made just for you and can't be returned or exchanged for a change of mind or a wrong size. If they arrive faulty, damaged, or misprinted, we always replace or refund them.

Email us first at contact@thejoyfulgiftgrove.com with your order number to request a return. We'll confirm the return and send you the instructions. Please don't ship anything back before we've confirmed; packages sent without confirmation may not be processed.

You pay the return shipping cost. We are based in the Netherlands, and every item is made to order and shipped from the United States by our production partners. Returns are therefore sent to our address in the Netherlands. For customers outside the Netherlands this is international postage, which usually costs more than a domestic parcel. We recommend a tracked service, as we can only refund items we actually receive. We refund the price of the item; original shipping charges (where any were paid) are not refunded.

Exchanges

Wrong size? Email us first, return the item as described above and tell us which size you need. Once we receive it, we'll make you a new one in the right size at no extra charge and ship it free within the United States. The replacement is printed to order, so allow the usual 1 to 5 business days for production. You only pay the international return postage to the Netherlands.

Holiday returns

Orders placed between 1 November and 31 December can be returned or exchanged until 31 January of the following year, so a gift has time to be opened, tried on, and sent back if it doesn't fit.

Order changes and cancellations

Spotted a mistake? Email us straight away. We can usually change or cancel an order before it enters production, which is normally within a few hours of ordering. Once printing has started we can no longer stop it, but you can still return the item under the terms above.

Your statutory right of withdrawal (EU, EEA, and UK customers)

If you are a consumer resident in the European Union, the European Economic Area, or the United Kingdom, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason. This right sits alongside the 30-day policy above, which is more generous.

To exercise this right, notify us of your decision by an unambiguous statement, for example by emailing contact@thejoyfulgiftgrove.com. You may use the model withdrawal form below, but this is not required.

After you withdraw, return the goods to us without undue delay and in any event within 14 days. Email us first and we will confirm the return; goods are returned to our address in the Netherlands. You bear the direct cost of returning the goods. We will refund all payments received from you, including the standard delivery cost, within 14 days of receiving the goods back or of receiving proof that you have sent them, whichever is earlier. We refund using the same payment method you used, at no charge to you.

You are liable for any loss in value of the goods that results from handling them beyond what is needed to check their nature, characteristics, and fit. Items that have been worn, washed, or altered may be refunded at a reduced amount.

The right of withdrawal does not apply to goods made to your individual specifications or clearly personalised with your own name, text, or artwork.

Model withdrawal form (complete and return this only if you wish to withdraw from the contract)

To The Joyful Gift Grove, Lindberghstraat 27, 6044 VL Roermond, The Netherlands, contact@thejoyfulgiftgrove.com:

I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:

Ordered on / received on:

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper):

Date:

Your legal guarantee (EU, EEA, and UK customers)

Alongside everything above, you keep your statutory rights if a product turns out not to conform to the contract. Under Dutch law you are entitled to a product that is fit for normal use; in the EU the minimum legal guarantee is two years from delivery. If something is wrong, contact us and we will repair, replace, or refund as the law requires.

Items we cannot accept back

Gift cards
Items personalised with your own name, text, or artwork, and other items from our personalised range, even if ordered without changes (this does not affect your statutory right of withdrawal described above)
Items marked "final sale" at the time of purchase
Items returned more than 30 days after delivery (or after 31 January for holiday orders)
Items that have been worn, washed, altered, or damaged after delivery

Refunds

Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank or card issuer, it can take a few additional days for the money to appear on your statement.

If more than 15 business days have passed since we confirmed your refund and you still haven't received it, please contact us.

Undeliverable and unclaimed packages

Please double-check your shipping address at checkout. If a package is returned to us because the address was incomplete or incorrect, or because it went unclaimed, we'll contact you to arrange reshipment. You'll be responsible for the cost of the second shipment.