Shipping policy

Where we ship

We ship worldwide. We are a small shop based in the Netherlands, and every order is printed and shipped from the United States by our production partners.

If your country is not available at checkout, we cannot deliver there at the moment.

Processing time

Every item is printed and finished after you order it. Production takes 1–5 business days before your parcel leaves our fulfilment partner's facility in the United States. Orders placed on weekends or public holidays enter production on the next business day.

During peak periods, particularly November and December, production may take longer. We'll post a notice on the site if that happens.

Delivery times and shipping costs

Delivery estimates below start once your parcel ships, not when you place the order. Total time to your door is production time plus delivery time: for the United States, that is 3–12 business days in total.

T-shirts and kids' clothing

Sweatshirts and hoodies

All prices are in US dollars. Your exact shipping cost is calculated at checkout based on your order and destination, so you'll always see the final amount before you pay.

If your order contains different product types, it may be produced and shipped in separate parcels, each with its own tracking number. You are only charged shipping once, at checkout.

Tracking

You'll receive a confirmation email when you order and a second email with a tracking number when your parcel ships. Tracking can take 24–48 hours to show its first scan.

Customs, duties, and import taxes

Orders delivered outside the United States are shipped from the United States and may be subject to import duties, VAT or other taxes, and customs handling fees on arrival. These charges are not included in the price you pay us. They are set by your country's customs authority and are collected by the carrier or customs office before or at delivery. As the recipient, you are responsible for paying them.

This applies to orders delivered to the European Union and the United Kingdom as well. Please take it into account before you order.

Customs clearance can also add time to the delivery estimates above. If a parcel is refused or abandoned because import charges were not paid, we cannot refund the original shipping cost.

Delays and lost parcels

Once a parcel is handed to the carrier, delivery timing is outside our control. Weather, customs, and carrier backlogs can all cause delays, and the estimates above are not guaranteed delivery dates.

If tracking hasn't updated for 10 business days, or your parcel is marked delivered but you can't find it, contact us at contact@thejoyfulgiftgrove.com. We'll open an investigation with the carrier. If a parcel is confirmed lost in transit, we'll reship it or refund you in full.

Address accuracy

We ship to the address exactly as entered at checkout. If you spot a mistake, email us immediately. We can usually correct it before production starts, but once a parcel ships, the address can't be changed.