Shipping policy

Where we ship

We currently ship to the United States, Canada, and Australia.

Processing time

Every item is printed and finished after you order it. Production takes [2–7] business days before your parcel leaves our fulfilment partner's facility in the United States. Orders placed on weekends or public holidays enter production on the next business day.

During peak periods — particularly November and December — production may take longer. We'll post a notice on the site if that happens.

Delivery times and shipping costs

Delivery estimates below start once your parcel ships, not when you place the order. Total time to your door is production time plus delivery time.

T-shirts, tank tops, V-necks, long-sleeve shirts, kids' clothing, and bags

Sweatshirts and hoodies

All prices are in US dollars. Your exact shipping cost is calculated at checkout based on the total weight of your order, so you'll always see the final amount before you pay.

If your order contains both apparel and sweatshirts or hoodies, it may be produced and shipped in separate parcels, each with its own tracking number. You are only charged shipping once, at checkout.

Tracking

You'll receive a confirmation email when you order and a second email with a tracking number when your parcel ships. Tracking can take 24–48 hours to show its first scan.

Customs, duties, and import taxes

Orders to Canada and Australia are shipped from the United States and may be subject to import duties, taxes, or customs handling fees on arrival. These are set by your country's customs authority and are not included in the price you pay us. As the recipient, you are responsible for these charges. Customs clearance can also add time to the delivery estimates above.

Delays and lost parcels

Once a parcel is handed to the carrier, delivery timing is outside our control. Weather, customs, and carrier backlogs can all cause delays, and the estimates above are not guaranteed delivery dates.

If tracking hasn't updated for 10 business days, or your parcel is marked delivered but you can't find it, contact us at contact@thejoyfulgiftgrove.com. We'll open an investigation with the carrier. If a parcel is confirmed lost in transit, we'll reship it or refund you in full.

Address accuracy

We ship to the address exactly as entered at checkout. If you spot a mistake, email us immediately — we can usually correct it before production finishes, but once a parcel ships, the address can't be changed.