Shipping & Delivery

Here is how long an order actually takes, and what happens between you paying and a parcel arriving.

Dispatch

Orders leave us within one to two working days. Custom and personalised items usually take a little longer, since the artwork is checked before it goes ahead.

Transit

Once dispatched, delivery time depends on your address and the shipping method you chose at checkout. Available methods, costs and estimated windows are calculated at checkout once you enter your address. Full terms are in our shipping policy.

Total time is dispatch plus transit. If you are ordering for a specific date, allow for both, and order earlier than you think you need to — there is no way to recover a week once a carrier has lost it.

Tracking

You will get a confirmation email when you order, and a second email with tracking once the parcel is dispatched. If tracking has not updated for a few days, that is usually a scanning gap rather than a lost parcel — but get in touch if it stays quiet.

Multiple items

Orders with several items may arrive in more than one parcel. You will receive tracking for each.

Customs and import charges

International orders may be subject to import duties or taxes set by the destination country. These are not included in our prices and are the recipient's responsibility.

Returns

Unworn, unwashed items can be returned for a refund within 30 days of delivery — no explanation needed, no restocking fee. Message us with your order number and we will send the return details. Full terms are in our refund policy.

Something gone wrong?

Wrong address, delayed parcel or damaged item — message us through the contact page with your order number. If something arrived damaged or incorrect, include a photo and we will resolve it in one reply rather than three.