Here is how long an order actually takes, and what happens between you paying and a parcel arriving.
Production
Every item is printed after you order it. Production takes 1 to 5 business days before your parcel leaves our print partner in the United States. Orders placed at the weekend or on a public holiday start on the next business day. In November and December production can take longer.
Delivery
Within the United States, shipping is free and delivery takes 2 to 7 business days after dispatch, so 3 to 12 business days in total. We also ship worldwide: the cost is shown at checkout once you enter your address, and delivery takes 10 to 30 business days after dispatch. Full terms are in our shipping policy.
Total time is production plus delivery. If you are ordering for a specific date, allow for both, and order earlier than you think you need to. There is no way to recover a week once a carrier has lost it.
Tracking
You will get a confirmation email when you order, and a second email with tracking once the parcel is dispatched. Tracking can take 24 to 48 hours to show its first scan. If it has not updated for 10 business days, get in touch and we will open an investigation with the carrier.
Multiple items
Orders with several items may arrive in more than one parcel. You will receive tracking for each, and you only pay shipping once.
Customs and import charges
All orders ship from the United States. Orders delivered to other countries, including the EU and the UK, may be subject to import duties, VAT and handling fees set by the destination country. These are not included in our prices, are collected on delivery, and are the recipient's responsibility.
Returns
Anything that arrives faulty, damaged or misprinted is replaced or refunded in full. Send us a photo within 30 days of delivery; you do not need to post it back. Changed your mind or picked the wrong size? Return it within 30 days of delivery, unworn and unwashed, and we refund the item price or make you a new one in the right size. Please email us before sending anything back. Returns go to our address in the Netherlands, so the return postage is international and paid by you. Holiday orders placed 1 November to 31 December can be returned until 31 January. Full terms are in our refund policy.
Something gone wrong?
Wrong address, delayed parcel or damaged item: email contact@thejoyfulgiftgrove.com or use the contact page, and include your order number. If something arrived damaged or incorrect, add a photo and we will resolve it in one reply rather than three.